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Use the form on the right to contact us.

3925 Deep Rock Road
Richmond, VA, 23233
United States

8045160857

Returns Policy

Can I receive a refund?

All sales are final.  We appreciate your business and will work with you in the case of a return.

Can I return my item(s)?

Defective or damaged items may be exchanged for the same item within 14 days of purchase with the original receipt.

The original item(s) should be returned in new condition in the original packaging with all parts/accessories in order to qualify for an exchange.

Who covers the return shipping?

Return shipping method and costs are covered by the customer. 

Items with a value of $75 or more must be returned using a trackable shipping method.  If these items have a value more than $500, they must also be insured.

How do I return my item(s)?

1. Send an email to info@parsonstodd.com with a notice of return.

2. Note the following details in the email: Item(s), Order#, and Reason for Return (damage or defect).

3. Return the original item(s) in new condition in its original packaging with all parts/accessories to

Todd Parsons Designs

7841 Four Mile Run Parkway

Richmond, VA 23231

Returns should be postmarked within 14 days of purchase.

When will I get my exchange item(s)?

Exchange item(s) will be re-shipped to the address on the original order within 7 business days of receipt of returned item.  A shipping notice via email will be sent when the exchange item(s) have been shipped.